Trust is the Glue, part 2
According to research by Richard Boyatzis, Professor at Case Western University in the US, trust is one of 5 characteristics of an emotionally inspired leader.
Trust is an emotion you inspire in others and it’s essential for a thriving workplace. You can’t demand trust. It just doesn’t work that way.
In a WEConnect International webinar, facilitated by Evoloshen, a TRUST acronym was shared which resonated with me in answer to the question: How do you build trust?
S= Shared Success
Trust also goes hand in hand with traits such as credibility, reliability, openness, confidence, and a focus on best results for your employees and the organization (not for yourself).
When your employees trust you, they will invest time and energy that they wouldn’t be willing to do with a leader they don’t trust. They will dare to take risks, which they otherwise wouldn’t. There is a willingness to ‘go the extra mile’, even when they don’t know what’s around the corner. Trust in your people to do the right thing, and they most likely will.
Remember that trust is fragile. Even so, it doesn’t need to break. Take the time with your team to define what trustworthiness means. You may be surprised that not everyone has the same definition. Create a definition that resonates with everyone. Discuss which behaviors lead to a lack of trust and which lead to a trusting relationship. Calculate the costs for your team and the company, when low trust exists.
In his 2006 book ‘The Speed of Trust’, Stephen M. Covey came up with an equation defining the economics of trust:
“Economists care about trust because it is closely connected to economic activity. Its absence leads to lower wages, profits, and employment, while its presence facilitates trade and encourages activity that adds economic value.” https://www.kellogg.northwestern.edu/trust-project/videos/matouschek-ep-1.aspx
Without trust as the glue, collaboration and innovation are almost impossible to achieve. If you don’t have trust in your people, or they don’t trust you, they will only do the minimum it takes. They will do what they’re told. Nothing more.